Defining Information Boundaries
In our pursuit of providing the most accurate trade metrics, we collect information that facilitates professional access and site performance. We separate identifying data from the aggregate market performance data we visualize.
Identity Data
Includes your name, professional email address, and job title when you register for analytical reports or contact our support team.
Technical Telemetry
IP addresses, browser types, and session duration. This is used solely to maintain the security of our infrastructure and optimize the delivery of live data visualizations.
Analytics and Trade Intelligence
Our core mission involves the processing of high-volume trade data. It is important to distinguish between user data and the trade metrics we display.
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Service Improvement: We analyze how professionals interact with our data dashboards to refine the clarity of our reporting.
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User Personalization: Preferences for specific regional markets or export categories are stored to enhance your local portal experience.
Security & Regional Hosting
Singapore Trade Metrics employs industry-standard TLS encryption for all data in transit. Information is stored on secure, partitioned servers located in world-class data centers. We maintain strict internal access controls, ensuring that only authorized personnel with a legitimate "need-to-know" can access user-related data.
Retention Period
Analytical account data is kept for the duration of your active subscription and 24 months thereafter for historical audit purposes.
Data Sharing
We do not sell user data to third-party advertisers. Data is only shared with essential service providers (e.g., cloud hosting) under strict confidentiality agreements.
Statutory Compliance & Rights
Right of Access: You may request a summary of all personal data held by Singapore Trade Metrics at any time.
Right to Rectification: Ensure your professional profile is accurate by requesting updates to outdated information.
Right to Erasure: Also known as the 'right to be forgotten,' you may request the deletion of your account and personal identifiers.